Walk Melbourne Terms & Conditions

Payment: All payment is to be made before tour departure, unless otherwise arranged prior to tour departure.

Cancellation and rescheduling: Customers may reschedule up to 24 hours in advance. Rescheduling within 24 hours of the departure time will result in forfeit of tickets. This includes in the case of sudden illness, medical emergency, delayed/cancelled flights/trains and being stuck in traffic jams.

Latecomers: Our guides use every method possible to meet our guests at the meeting place at the allocated time. We can wait up to 5 minutes after the scheduled start time for latecomers. After that time, and as a respect to the rest of the group, the guide will not check their phone and therefore cannot be contacted by latecomers.

Weather conditions: Tours operate in most weather conditions. Tours do not operate in conditions of torrential rain and extreme heat. If the rain radar (http://www.bom.gov.au/products/IDR023.loop.shtml#skip) shows torrential rain (red bands of rain) approaching Melbourne CBD within 2 hours of the tour, every effort will be made to contact customers and reschedule or provide a refund.  In conditions at or over 39 degrees Celsius (102 F), customers will be given the opportunity to reschedule or provide a refund.